What if there is a problem with my order?
If there’s a problem with your order, the first thing to do is mail us to onlinestore [at] ansata [dot] net. All concerns will be addressed to your entire satisfaction.
What if I receive a defective product?
If you believe you’ve received a defective product, contact our support team at (+91) 80 4235 1968, to speak with a Tech Support Engineer. Alternatively, you can simply complete our online support request form and we’ll respond at the earliest with relevant assistance.
Return Policy:
Your satisfaction with purchases is our mantra. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price or get an exchange for another product within a within 15 days from delivery. If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund or credit.
How To Make A Return:
Contact us to arrange for an RA (Return Authorization) number, which you should write on the shipping label (not on the box, please).
To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:
- Affix shipping label with RA number
- Item must include a return authorization (RA) number on the shipping label; Not on the box
- Item must be in new condition (As delivered to you)
- Item must be in its complete original packaging
- All accessories that were originally included must be returned
- All literature that was originally included — manuals, warranty card, etc. — must be returned in new condition
- Double-box the product before shipping
- Use standard packing tape — no duct tape
- Do not write on the original box
Return your item to:
Ansata Computer Systems Pvt. Ltd.
#20, 2nd Main Road, Horamavu Road,
Bengaluru, 560043, Karnataka, India.
Non-returnable Items:
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
- Products sold under a time-limited Special Offer or Sale
- Special order items
- Software Activation Cards / Codes
- PACE iLok – Hardware authorization license key
- Items without original packing, documentation, and accessories
- Discontinued products (Clearance Sale Category), closeouts, and used products
- Personalized items (body worn microphones, in-ear microphones, etc.)